We want to hear from you - if we can improve, we want to know.
We are committed to delivering efficient and quality services. We aim to provide prompt, courteous, helpful, open and clear information in response to every approach made by a member of the public.
We are always keen to hear the views of our clients about our performance - what we do right and what we do wrong. We recognise that, from time to time, things go wrong and we do not always meet the standard of service that we have set ourselves. We are especially keen to hear about such instances since they provide us with an opportunity to put things right and to learn from our mistakes.
The Guernsey Housing Association does not deal with complaints about other agencies or States Committees. We have our own procedures and our customers are asked to contact us directly with complaints concerning our services.