Every applicant will be sent a letter within 28 days of receipt of the application & eligibility form, unless additional information has been requested. If your application has been unsuccessful, the decision letter will detail the reason(s) why. Successful applicants will be advised of the type of accommodation they have been assessed as needing and the band within the waiting list in which they sit. Please see Appendix 1 of the Allocations and Eligibility Policy for more information on banding.
When will I be offered a property?
We are unable to tell you when you will be offered a property. Your position on the waiting list will depend on your current situation and date of application. When you are offered a property, you will be given the opportunity to view the property and then have 48 hours to decide whether you wish to accept or decline.
Accepting a property
If you accept the property you have been offered, an Allocations or Housing Officer will contact you to arrange a time to meet to go through the Tenancy Agreement or Licence to Occupy and sign it. You will be advised of the date you can move in and will need to pay one week rent (or one month rent if paying monthly) in advance.
Your Allocations or Housing Officer will be able to answer any questions you may have.
Rejecting a property
We have a limited supply of properties and the property you are offered may not always meet your preferred location or type. Our Allocations and Eligibility Policy describes the penalties that will apply, dependent on the reasons for a refusal. It is important that you are aware of the permitted reasons for refusal and how often they are allowed before a penalty is applied affecting your position on the waiting list. We will be happy to discuss these with you at any time.