Find out more about who is responsible for repairs to your home
The responsibilities for looking after your home are shared jointly between you and us.
We are responsible for maintaining:
the structure and outside of your home
the shared (or communal) areas
fixtures and fittings that we have provided.
We are responsible for most repairs, maintenance and servicing needed to the property as a result of fair wear and tear. You are responsible for a number of minor repairs and decorating the inside of your home.
We want to maintain your home as best we can, and rely on you to help us by reporting repairs quickly and allowing us into your home to carry out the necessary work.
Which repairs are the GHA responsible for as landlords?
Our responsibilities, as set out in the Tenancy Agreement, are:
External repairs and maintenance
Drains and gutters
Communal parts repairs
Windows (excluding glazing and cleaning)
Communal and hard surface pathways
Fitted radiators installed by us
Estate lighting and amenity areas (except public services or parish lights on a public thoroughfare)
Communal TV aerials and satellite systems
Gas and water pipes
Electrical wiring and sockets/switches
Hot water systems, central heating and solar panels where fitted
Basins, sinks, baths, showers and toilets installed by us.
You are responsible for reporting problems or repairs needed to any of the items listed above. We ask that you report issues as soon as possible so that we can reduce:
the inconvenience to you
the cost of the work, which could get worse if the fault is just left.
You are also responsible for reporting repairs to communal areas- do not assume someone else will report a problem!
Which repairs are you responsible for as a tenant?
Under the Tenancy Agreement you are responsible for the minor repairs and for keeping the inside of your home painted and decorated.
We do not allow you to use wallpaper or paper borders to decorate your property (due to the cost of removing them later) and we only allow you to use neutral paint colours.
You are responsible for:
replacing damaged door handles, knockers, letterboxes and gate catches
replacing plugs and chains in baths, basins and sinks as necessary
replacing broken toilet seats and lids
replacing broken shower head and hose
shower poles and shower curtains
replacing broken windows and glass
replacing damaged floor and wall tiles
regularly testing fire alarms (where fitted), plus replacing batteries
keeping drains, grilles and waste pipes clear and regularly flushed
replacing fuses, light bulbs, fluorescent tubes and starters and re-setting trip switches
repairing electrical circuits if damaged by your faulty appliances
any damage caused to property or fixtures and fittings supplied by the GHA.
These are known as your repairing responsibilities.
What might you also have to pay for?
You will also have to pay for:
Any repairs that are needed because the property has been damaged, misused or neglected by you, your family or visitors
Making good any damage caused to the estate by you, your family or visitors
Clearing any blockage to drains or waste pipes caused through misuse or your failure to keep them clean
The cost of replacing fuses and resetting trip-switches if you have a faulty appliance
The cost of the insurance excess when a claim is made for your property on the buildings insurance
The cost of call outs and repairs done out of hours by contractors when the problem is not a 'same day' emergency repair, or GHA’s responsibility.